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Channel integrations

Compare the channels your customers use, check availability and see what you need to connect each one.

Available 1

Available to connect in your workspace. Review the requirements before getting started.

  • Telegram

    Available

    Customers write to your bot, the AI manager replies.

    Connection details: Telegram
    What you need
    A Telegram bot and its key — @BotFather gives you one in a couple of minutes.

Beta 17

These connections have additional requirements or limits. Review the details and test your connection before using it with customers.

  • Telegram, personal account

    Beta

    Your own Telegram account rather than a bot — history and contacts included.

    Connection details: Telegram, personal account
    What you need
    The phone that holds the account: scan the code, and sometimes a two-factor password.

  • WhatsApp

    Beta

    Your own WhatsApp number through a gateway on your own server.

    Connection details: WhatsApp
    What you need
    Your own WhatsApp gateway on a server (for example WAHA), its address and key.

  • WhatsApp by QR code

    Beta

    Your ordinary WhatsApp number — connected with a code in a minute.

    Connection details: WhatsApp by QR code
    What you need
    Only the phone that holds the number: open WhatsApp and scan the code on screen.

  • WhatsApp Business

    Beta

    Official WhatsApp for business, through Meta's business settings.

    Connection details: WhatsApp Business
    What you need
    An app in Meta for Developers, a system user's permanent key, the phone number and the WhatsApp Business account.

  • WhatsApp Business, set up for you

    Beta

    The official WhatsApp Business channel, with no Meta app to create.

    Connection details: WhatsApp Business, set up for you
    What you need
    A number not yet used for WhatsApp, and business verification on Meta’s side — we show you the link.

  • Instagram

    Beta

    Direct messages to your business account.

    Connection details: Instagram
    What you need
    An Instagram business account linked to a Facebook page, and your own app in Meta for Developers.

  • Instagram, set up for you

    Beta

    Instagram Direct, with no Meta app to create.

    Connection details: Instagram, set up for you
    What you need
    A professional Instagram account linked to a Facebook page, and access to it.

  • Facebook Messenger

    Beta

    Messages to your Facebook page.

    Connection details: Facebook Messenger
    What you need
    A Facebook page and your own app in Meta for Developers.

  • Viber

    Beta

    Your working Viber number — connected with a code.

    Connection details: Viber
    What you need
    The phone that holds the number: scan the code on screen.

  • MAX

    Beta

    An account in the MAX messenger — connected with a code.

    Connection details: MAX
    What you need
    The phone that holds the account: scan the code on screen.

  • MAX bot

    Beta

    A MAX bot: customers write to it rather than to a personal number.

    Connection details: MAX bot
    What you need
    The MAX bot key, issued when the bot is created.

  • VK

    Beta

    Messages sent to your VK community.

    Connection details: VK
    What you need
    Community admin rights: approve access on the page that opens.

  • Avito

    Beta

    Conversations about your Avito listings.

    Connection details: Avito
    What you need
    An authorization code from your Avito account.

  • Cian

    Beta

    Conversations about your Cian listings.

    Connection details: Cian
    What you need
    An access key from your Cian account.

  • Twilio

    Beta

    SMS through your Twilio account.

    Connection details: Twilio
    What you need
    A Twilio account with a number or a messaging service.

  • Gmail

    Beta

    Customer emails to your Gmail mailbox, in Chats.

    Connection details: Gmail
    What you need
    A Gmail mailbox with two-step verification and an app password from your Google settings.

  • Website chat

    Beta

    A chat window on your website: visitors write, the AI manager replies.

    Connection details: Website chat
    What you need
    Access to the site's code to paste one line.

Soon 1

These channels cannot be connected yet. No release date is promised.

  • TikTok

    Soon

    Messages from TikTok.

    Connection details: TikTok
    What you need
    Nothing can be connected yet: TikTok opens messages to partners only. Ask for it, and we will tell you when it becomes possible.

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