Privacy policy
This policy explains what information Nomadeo collects when you visit our website, contact us or use the service, how we use it and the choices you have.
1. Who we are
Nomadeo provides software that helps businesses answer customer messages, organise sales conversations and review deals. In this policy, “Nomadeo”, “we” and “us” mean the team that operates the service and this website. You can reach us at [email protected].
2. Information we collect
We collect the information you give us: your name, company, email address, phone number and message when you request a demo or contact us; your account details when you sign up; and the materials you add or connect, such as documents, website links and messages from the channels you link to Nomadeo. We also collect technical information, such as IP address, browser and device details and server logs, which we need to operate and protect the service.
3. How we use information
We use information to provide and operate the service, respond to enquiries and demo requests, set up and support your workspace, keep the service secure, prevent misuse, improve the product and meet our legal obligations. We send messages about your account and the service. We send marketing messages only where permitted, and you can unsubscribe at any time.
4. Data of our customers’ clients
When a business uses Nomadeo to work with its own customers, that business decides which customer information is processed and why, and we process it on the business’s behalf to provide the service. If you are a client of a business that uses Nomadeo, please contact that business with questions about your information.
5. AI features
Nomadeo uses AI to draft replies, analyse conversations and find relevant information. For this, the relevant materials and conversation context are sent to AI service providers, which process them to return a result. AI output can be inaccurate, so important replies and decisions should be checked by a person.
6. When we share information
We share information only as needed to operate the service: with hosting, storage, email and AI providers that work on our behalf, and with the services you choose to connect, such as messaging apps or CRM systems. We may also disclose information when the law requires it or to protect the rights and safety of our users and the service. We do not sell personal information.
7. International processing
Our service providers may process information in countries other than your own. When we use them, we take reasonable steps to keep the information protected.
8. How long we keep information
We keep information only for as long as it is needed for the purposes in this policy — for example, while your account is active, or until we have answered your enquiry — or as long as the law requires. When it is no longer needed, we delete or anonymise it. Copies in backups may remain for a limited time before they are removed.
9. Security
We use reasonable technical and organisational measures, such as access controls and encrypted connections, to protect information. No online service can be completely secure, so please keep your login details private and tell us if you suspect unauthorised access.
10. Your choices and rights
You can ask us to give you a copy of your personal information, correct it, delete it or stop using it for a particular purpose. Depending on where you live, local law may give you further rights. To make a request, write to [email protected]. We may need to confirm your identity before we act on it.
11. Cookies and browser storage
We use cookies and similar browser storage to keep you signed in and to remember your settings, such as language, theme and currency, and drafts you have not finished. We do not use advertising or third-party tracking cookies. You can clear cookies and site data in your browser settings at any time.
12. Children
Nomadeo is a service for businesses and is not intended for children. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page, and we will let account holders know about significant changes.
14. Contact
If you have questions about this policy or about your information, write to us at [email protected].